Refund policy

You are entitled to cancel your order with us and return the goods within 14 working days, however you must inform us with 14 days to qualify for a refund.

We are charged Fees for returns - So we reserve the right to refund you minus these Fees .

To do this please contact us by email or telephone and quote the order number supplied to you. Your refund will be paid within 15 days. Any goods returned should be in saleable condition with tags and no damage.

The responsibility for the cost/ risk/ loss or damage of the returned goods is yours, therefore enough postal insurance should be taken to cover the value. This cancellation policy does not affect your rights when we are at fault.  

RETURNS ADDRESS:

THE SUP HUT, FRANCIS ST, BRYNMILL, SWANSEA, SA1 4NH 

WETSUIT RETURNS

At this time  we are not accepting returns on wetsuits - please bear this in mind when you order 

DAMAGE TO EQUIPMENT IN TRANSIT
The couriers and postal services we use are very good at delivering your order, however when your item(s) arrives please check for damage before signing acceptance. We cannot offer any form of compensation if boards or paddles are damaged in transit and subsequently signed for on delivery.

It is very important that you check the box / board before signing ANY delivery papers, if the outside of the cardboard packaging looks damaged you must sign damaged, failure to do this will mean we will not be able to compensate you.

If your order(s) items do not arrive you must inform us within 2 weeks for us to make a claim , outside of this period we will not be able to help. 

If your item(s) are being collected or signed for on your behalf you must let the person know they should check for any damage to the packaging and sign damaged if they are in any doubt about the condition of the item(s).

Accepting delivery  - If the damage is something you can live with or repair, Please accept the delivery by the courier.

Keep the board boxes and bubble wrap packaging and contact us. 

If however you are not happy with the condition of your items do not accept the delivery even though these are your items. 

Take pictures of the damaged box / items and tell the driver

We will process a claim with the couriers and then determine a refund to compensate you fairly for the damage.