We aim to deliver your order right away. We will normally send your order to you in 1-3 business days depending on chosen delivery method.(larger items may take longer) When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us. We have included this condition to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.Processing of goods only occurs when payment has cleared in full.Please check your order upon arrival - we are not held liable for goods damaged in transit or left at an address none specified.
BREXIT & PRICING
We at THE SUP HUT want to be transparent; Due to Brexit, pricing on items is subject to change this is due to shipping and customs charges.
All items listed as 'In stock in store' are priced as listed.
Items listed as 'Pre order' or 'in stock to order' may incur increases and we reserve the right to pass these over to you.
However please be aware if ordering from EU you may be liable for import VAT of your country. Please budget for these costs - THE SUP HUT is not responsible for these charges if they are due. Once we have sent your order, if you reject these importation charges - you will receive the full refund for the item when it is returned to us minus the total shipping and returns costs.
CREDIT CARD PAYMENTS
We accept Visa, MasterCard, Delta and Switch. When ordering from us the address given for delivery must be the same as the registered address to the credit card that you are using. You must provide us with a land telephone number (not a mobile) when placing an order so that we can contact you should we have a problem with your order. We are PCI DSS https://www.pcisecuritystandards.org/ compliant for your security.
Payments with Paypal
Any payments payed with Paypal will be sent to the registered Paypal account address for security and fraud purposes
EUROPEAN & INTERNATIONAL ORDERS (-20 % UK VAT)
We can ship International orders, however we will require the following details from you:
- The item you would like ?
- Your full name ?
- Full address and telephone number ?
We will get back to you with a shipping quote
If you proceed payment is bank transfer in GBP
You are entitled to cancel your order with us and return the goods within 14 working days, however you must inform us with 14 days to qualify for a refund. To do this please contact us by email or telephone and quote the order number supplied to you. Your refund will be paid within 15 days. Any goods returned should be in saleable condition with tags and no damage.The responsibility for the cost/ risk/ loss or damage of the returned goods is yours, therefore enough postal insurance should be taken to cover the value. This cancellation policy does not affect your rights when we are at fault.
RETURNS ADDRESS - THE SUP HUT . FRANCIS ST , BRYNMILL , SWANSEA, SA14NH
At this time with the pandemic we are not accepting returns on wetsuits - please bear this in mind when you order
DAMAGE TO EQUIPMENT IN TRANSIT
The couriers and postal services we use are very good at delivering your order, however when your item(s) arrives please check for damage before signing acceptance. We cannot offer any form of compensation if boards or paddles are damaged in transit and subsequently signed for on delivery.
It is very important that you check the box / board before signing ANY delivery papers, if the outside of the cardboard packaging looks damaged you must sign damaged, failure to do this will mean we will not be able to compensate you.
If your order(s) items do not arrive you must inform us within 2 weeks for us to make a claim , outside of this period we will not be able to help.
If your item(s) are being collected or signed for on your behalf you must let the person know they should check for any damage to the packaging and sign damaged if they are in any doubt about the condition of the item(s).
Accepting delivery - If the damage is something you can live with or repair, Please accept the delivery by the courier.
Keep the board boxes and bubble wrap packaging and contact us.
If however you are not happy with the condition of your items do not accept the delivery even though these are your items.
Take pictures of the damaged box / items and tell the driver
We will process a claim with the couriers and then determine a refund to compensate you fairly for the damage.